Intelligent Workflow Automation
Eliminating Manual Handoffs Across the Enterprise
End-to-end workflow automation platform orchestrating approvals, document routing, and cross-system integrations using AI-driven decisioning, eliminating manual handoffs across finance, HR, and operations.
Client
Industry
Services
Timeline
Team
Stack
The Challenge
Operations, finance, and HR teams ran hundreds of business processes through email threads, spreadsheets, and ticket queues. Approvals stalled for days, SLAs were missed, and there was no visibility into where work was stuck.
Key pain points
- Hundreds of processes run over email and spreadsheets
- Approvals delayed by days waiting on handoffs
- No SLA visibility or escalation paths
- Repetitive data entry across disconnected tools
- Audit failures from missing process evidence
Our Solution
We built a workflow automation platform with a visual builder, AI decision nodes, and connectors to existing systems, replacing manual handoffs with reliable, observable orchestration.
Visual Workflow Builder
Drag-and-drop designer for business users to model approvals, routing, and conditional logic
AI Decision Nodes
LLM-powered classification, extraction, and routing for unstructured inputs like emails and PDFs
SLA Monitoring
Per-step SLAs with automated escalations and real-time dashboards
Universal Connectors
Prebuilt integrations for Slack, Salesforce, Workday, and generic REST and webhook endpoints
Technical Architecture
Durable execution engine built on Temporal with a React front end and an AI services layer for unstructured inputs.
Technical highlights
Visual workflow builder, AI decision nodes, API/webhook connectors, SLA monitoring
Results & Impact
Manual Work Reduced
Repetitive steps fully automated
Faster Approvals
Average cycle time cut by two thirds
Workflows Live
Across finance, HR, and operations
SLA Adherence
Tracked per step with auto-escalation
We went from chasing approvals over email to running every process on rails. The teams get hours back every day and we finally have audit-grade evidence.
VP of Operations
Multi-Industry SaaS
What we learned
Durable execution engines remove an entire class of orchestration bugs
AI decision nodes unlock automation for previously unstructured steps
SLA visibility drives adoption faster than feature breadth
Next step
Have a similar problem?
Let's discuss how we can help you achieve similar results.